Terms & Conditions

Terms & Conditions

FOR THE SPARK AGENCY

1. Introduction

These Terms & Conditions (“Terms”) govern the provision of digital marketing, brand development, and related services by The Spark Agency (“we”, “us”, “our”) to the client (“you”, “your”). By engaging our services, you agree to be bound by these Terms

2. Scope of Services

We offer a wide range of services including but not limited to:

  • Digital Marketing Strategy

  • Social Media Management

  • Search Engine Optimization (SEO)

  • Content Creation & Copywriting

  • Paid Advertising (Google Ads, Meta, etc.)

  • Brand Development

  • Graphic Design

  • Web Development & Web Hosting

  • Email Hosting

  • Campaign Management

  • Faith-Based Brand Support (SPARK by Faith)

3. Project Commencement & Deposits

  • A non-refundable deposit of 60% of the total project fee is required before any work begins.

  • The remaining 40% balance is due upon project completion or delivery, unless otherwise agreed in writing.

  • No work will commence without proof of payment of the initial deposit.

4. Timelines & Delivery

  • Project timelines are outlined during the briefing stage and confirmed in the project agreement.

  • Timelines may be affected by delays in client feedback, late submission of required content, or scope changes.

  • We are committed to delivering work within agreed deadlines, barring force majeure or unavoidable circumstances.

5. Client Responsibilities

  • You agree to provide timely feedback, relevant content, access credentials (where applicable), and approvals necessary to complete the project.

  • Delays in client response may impact the delivery schedule and result in additional charges.

6. Revisions & Edits

  • We offer up to 2 free rounds of revisions on all major deliverables. Additional revisions will attract an extra charge.

  • Major changes to scope or direction after approval of initial drafts may require a project renegotiation.

7. Cancellation & Refunds

  • The 60% deposit is non-refundable under any circumstances.

  • If a project is cancelled by the client after commencement, charges will be calculated based on the stage of progress, and additional fees may apply.

  • We reserve the right to terminate the project in the event of breach of agreement, misconduct, or non-payment.

8. Intellectual Property

  • Upon full payment, you receive the rights to all final approved deliverables.

  • We reserve the right to showcase completed projects in our portfolio, social media, and marketing materials unless otherwise agreed in writing.

9. Payment Terms

  • Invoices are due upon receipt unless otherwise stated.

  • Late payments attract a 5% monthly interest fee.

  • We accept payments via bank transfer, mobile money, or other agreed methods.

10. Confidentiality

  • Both parties agree to maintain confidentiality on sensitive business information and intellectual property shared during the course of the project.

11. Limitation of Liability

  • We are not liable for any indirect or consequential loss, loss of profits, data, or business opportunities arising from the use of our services.

  • All services are provided on a best-effort basis.

12. Jurisdiction

  • These Terms are governed by the laws of the Republic of Zimbabwe. Any disputes shall be subject to the jurisdiction of Zimbabwean courts.